Question 1

What is ServeTogether?

Accepted Answer

ServeTogether is a nonprofit community service web platform that helps users track volunteer hours, discover local resources, and connect through acts of kindness and service. We are a mission-driven organization dedicated to supporting communities through volunteerism and shared resources.

Question 2

Is ServeTogether free?

Accepted Answer

Yes! ServeTogether is completely free for users to create accounts, track community service hours, discover resources, and participate in community involvement. As a nonprofit, our mission is to serve the community without cost.

Question 3

Who can use ServeTogether?

Accepted Answer

ServeTogether is designed for students, families, volunteers, titleholders, schools, nonprofits, organizations, directors, and anyone passionate about helping their community.

Question 4

Do I need to download an app?

Accepted Answer

No. ServeTogether is a web platform that works directly in your browser on desktop, tablet, and mobile devices.

Question 5

How do I track my volunteer hours?

Accepted Answer

Users can create service logs by uploading photos, entering volunteer details, adding hours served, and saving activities directly through their dashboard.

Question 6

Can I upload photos from my volunteer work?

Accepted Answer

Yes! Users can upload service photos to document and celebrate their community involvement.

Question 7

Can schools or organizations verify service logs?

Accepted Answer

Yes. Approved directors and organizations may review and verify service submissions when applicable.

Question 8

Can I track service even if I do not use blessing boxes or food pantries?

Accepted Answer

Absolutely. ServeTogether supports all forms of community service including volunteering, fundraising, animal shelters, school events, church outreach, nonprofits, and more.

Question 9

What resources can I find on ServeTogether?

Accepted Answer

Users can discover blessing boxes, food pantries, homeless shelters, and other community support resources.

Question 10

How are locations verified?

Accepted Answer

Locations may be verified by users, organizations, or moderators to help keep information accurate and up to date.

Question 11

Can users submit new resources?

Accepted Answer

Yes. Users may suggest new community resources for review and approval.

Question 12

Can organizations use ServeTogether?

Accepted Answer

Yes! Organizations and directors can manage participants, review service logs, track involvement, and oversee approved point systems.

Question 13

Can directors create point systems?

Accepted Answer

Yes. Approved directors and organizations may create structured point systems for their own participants.

Question 14

Can users create their own point systems?

Accepted Answer

Yes! Users can create their own point systems, but they must be reviewed and approved by their director or organization before the system can be used.

Question 15

Is my information private?

Accepted Answer

ServeTogether takes privacy seriously and does not publicly share sensitive personal information.

Question 16

Can anonymous visitors use the website?

Accepted Answer

Yes. Some parts of ServeTogether may be viewed without creating an account.

Question 17

How do I report inappropriate content?

Accepted Answer

Users can use the Report feature or contact moderation if they encounter inappropriate behavior or content.

Question 18

Do all service logs earn points?

Accepted Answer

No. Points are only applied when users are connected to an approved point system through a director or organization.

Question 19

Can one service log apply to multiple point systems?

Accepted Answer

Yes. If approved by multiple organizations, users may apply a service log to more than one eligible point system.

Question 20

What are badges and rewards?

Accepted Answer

ServeTogether may offer badges, achievements, and community recognition for participation, referrals, and volunteer milestones.

Question 21

I forgot my password. What should I do?

Accepted Answer

Use the password reset option on the login page to securely reset your password.

Question 22

Why are my hours not showing points?

Accepted Answer

Points are only applied if the service log is connected to an approved point system.

Question 23

How do I contact support?

Accepted Answer

Users can contact support through the Help or Contact section of the website.

Question 24

What accessibility features does ServeTogether offer?

Accepted Answer

ServeTogether includes text size adjustment (default, large, extra large), high contrast mode, larger tap targets, reduced motion, keyboard navigation focus, simplified layout, and screen reader enhancements.

Question 25

How do I access accessibility settings?

Accepted Answer

You can find accessibility settings in two places: in your Account page under "Accessibility Settings" or in Settings under the "Accessibility Settings" option.

Question 26

Can I adjust text size?

Accepted Answer

Yes! You can choose from three text size options: default, large, or extra large. This applies to text throughout the platform.

Question 27

What is high contrast mode?

Accepted Answer

High contrast mode increases the visual contrast of text and UI elements to make them easier to read, especially for users with low vision or color vision deficiency.

Question 28

What does "reduce motion" do?

Accepted Answer

Reduce motion minimizes animations and transitions throughout the platform, which can help users who are sensitive to motion or have vestibular disorders.

Question 29

Can I make buttons and clickable areas larger?

Accepted Answer

Yes! Enable "larger tap targets" in accessibility settings to increase the size of buttons and clickable areas, making them easier to interact with on any device.

Question 30

Does ServeTogether support screen readers?

Accepted Answer

Yes! ServeTogether is designed to work with screen readers. You can enable "screen reader enhanced" in accessibility settings for improved announcements and ARIA labels.

Question 31

Are my accessibility preferences saved?

Accepted Answer

Yes! For logged-in users, accessibility preferences are saved to your account and sync across devices. For anonymous visitors, preferences are saved in your browser's local storage.

Frequently Asked Questions

How can we help?

General Questions

Community Service Tracking

Resources & Locations

Directors & Organizations

Accounts & Privacy

Points & Rewards

Technical Support

Accessibility

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